Customer Service
Contact Infomation | FAQs
How to Reach Us

By Phone:
To place an order by phone or inquiry about the status of a current order call toll-free
(888) 740-BONE(2663) [Option 1].

To get product information and/or to talk with technical customer service call toll-free (888) 232-9889.
 
By Email:
custservice@dingobrand.com

rewards@dingobrand.com for questions regarding the Dingo Rewards program.
 
By Snail Mail:
Attention: Dingo Brand
United Pet Group
7794 Five Mile Road
Cincinnati, OH 45230
 
 
Shipping Policy

Shipping Rates
Purchase Total FedEx Ground Shipping FedEx 2nd Day Air*  
$0 - $24.99 $4.95 $19.95  
$25.00 - $50.00 $14.95 $24.95  
$50.01 - $75.00 Free $29.95  
$75.01 - $100.00 Free $34.95  
$100.01 - $125.00 Free $39.95  
$125.01 - $150.00 Free $49.95  
Over $150.01 Free $59.95  
 

*Order placed after 2PM EST will processed the next day. 2nd day air shipments arrive 2 business days after the date the order is processed.

  Additional Information
Shipments to Canada and other foreign countries not available. Email international@dingobrand.com to find out where to purchase product outside of the U.S.

Shipments are made via FedEx Ground. Delivery times vary based on location, but are usually completed within 3-7 business days.

Every attempt is made to ship all orders by the end of the next business day after the order is placed.

An email conformation will be sent when your order is shipped, including a shipment tracking number.
ESTIMATED DELIVERY TIME FOR FedEx GROUND
*The estimated delivery time for FedEx Ground in business days is shown above.